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JC

James Chen

Solution Architect | Oracle Fusion CX | Partner Relationship Management · Knowledge Management · Solution Architect · Functional
Tokyo, JapanLeadJST (UTC+9)Part time · PermanentWork permit held
Open to working in Tokyo
Solution Architect with 14 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, Knowledge Management. Delivered multiple full-cycle implementations across agriculture & food clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
14
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Solution Architect
Availability
In 60 days
Notice period
30 days
Works
From home
Open to
Part time, Permanent
Location
Tokyo, Japan · JST (UTC+9)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed
A broadcast and streaming network
Rollout of Oracle Fusion CX for a broadcast and streaming network, covering Partner Relationship Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementKnowledge Management
May 2023 – Dec 2026 · 44 mo · Tokyo · Media & Entertainment
Solution ArchitectMigration
A broadcast and streaming network · via Aurenza Global Services
Migration of Oracle Fusion CX for a broadcast and streaming network, covering Partner Relationship Management, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementKnowledge Management
Feb 2019 – Jun 2022 · 41 mo · Tokyo · Media & Entertainment
Solution ArchitectRollout
A broadcast and streaming network
Rollout of Oracle Fusion CX for a broadcast and streaming network, covering Partner Relationship Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementKnowledge Management
May 2015 – Jul 2018 · 39 mo · Tokyo · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OIC
MODULES
Partner Relationship ManagementLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Agriculture & FoodPublic Sector
LANGUAGES
EnglishProfessionalJapaneseNative

Education

Bachelors · Commerce
Jawaharlal Nehru Technological University · 2010 · Full-time
AvailabilityIn 60 days
Notice period30 days
RateOn request