Isha Wilson

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Jaipur, IndiaLeadIST (UTC+5:30)PermanentCitizen

Open to working in Remote · Jaipur · will relocate

Techno-Functional Lead with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹11,00,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Permanent
Location: Jaipur, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A Gulf-based retail bank · via Kestrelline Digital

Implementation of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2023 – Jun 2026 · 39 mo · Jaipur · Banking & Financial Services

Techno-Functional LeadRollout

An international development NGO

Rollout of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2019 – Oct 2022 · 42 mo · Jaipur · Non-profit

Techno-Functional LeadSupport / AMS

An agri-commodities exporter · via Aurenza Global Services

Support / AMS of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2015 – Jul 2018 · 38 mo · Jaipur · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdiSQL / PL-SQL

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

AutomotiveTelecom

LANGUAGES

HindiConversationalEnglishNative

ALSO WORKED ON

Infor

Education

Doctorate · Computer Applications

VIT Vellore · 2017 · Full-time

AvailabilityAvailable now

Notice periodImmediate

Rate₹11,00,000 / yr