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Isha Subramanian

Support Analyst (AMS) | Oracle Fusion CX | Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional
Riyadh, Saudi ArabiaAssociateAST (UTC+3)Contract · Part time · PermanentWork permit held
Open to working in Riyadh
Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management. Delivered support and enhancement work across public sector clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
2
years in Oracle
—
years in total
2
projects
USD 89,000 / yr
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 2 weeks
Notice period
Serving notice
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation
Work permit held
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS
A Big-Four advisory practice · via Ledgerkraft Consulting
Support / AMS of Oracle Fusion CX for a Big-Four advisory practice, covering Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Jun 2026 – Dec 2026 · 7 mo · Riyadh · Professional Services
Support Analyst (AMS)Rollout
A 400-store retail chain
Rollout of Oracle Fusion CX for a 400-store retail chain, covering Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
May 2025 – Dec 2025 · 8 mo · Riyadh · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder StudioExcel
MODULES
Customer Data ManagementSupportedLoyaltyConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
HealthcarePublic Sector
LANGUAGES
EnglishNativeArabicNative

Education

PG · Computer Applications
NMIMS · 2023 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateUSD 89,000 / yr