Isha Narayanan

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Support Analyst (AMS) · Techno-functional

Ahmedabad, IndiaAssociateIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen

Open to working in Ahmedabad

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered support and enhancement work across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹4,72,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Ahmedabad, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A hotel and resorts group · via Valecrest Technologies

Support / AMS of Oracle Fusion CX for a hotel and resorts group, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Mar 2026 – Oct 2026 · 8 mo · Ahmedabad · Hospitality & Travel

Support Analyst (AMS)Migration

A private university group · via Tessaline Systems

Migration of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

May 2025 – Sep 2025 · 5 mo · Ahmedabad · Higher Education

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder StudioExcelOTBI

MODULES

Customer Data ManagementConfiguredLoyaltySupportedIncentive CompensationSupportedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

GujaratiNativeEnglishProfessional

Education

Doctorate · Commerce

IIT Bombay · 2026 · Correspondence

AvailabilityAvailable now

Notice periodImmediate

Rate₹4,72,000 / yr