Isha Kapoor

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Bengaluru, IndiaConsultantIST (UTC+5:30)ContractCitizen

Open to working in Bengaluru · Remote · will relocate

Techno-Functional Lead with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across pharma & life sciences clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹10 LPA

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Bengaluru, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation

A Gulf-based retail bank · via Sarvat ERP Solutions

Implementation of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Aug 2026 · 17 mo · Bengaluru · Banking & Financial Services

Techno-Functional LeadRollout

An international development NGO

Rollout of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Dec 2024 · 20 mo · Bengaluru · Non-profit

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdiSQL / PL-SQL

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

EnglishNativeKannadaNative

ALSO WORKED ON

Tally

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

Jawaharlal Nehru Technological University · 2024 · Executive

AvailabilityIn 2 weeks

Notice period15 days

Rate₹10 LPA