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Isha Desai

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Chennai, IndiaLeadIST (UTC+5:30)Advisory · Contract to hireCitizen
Open to working in Chennai
Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across pharma & life sciences clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
17
years in Oracle
—
years in total
3
projects
₹53 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 30 days
Notice period
15 days
Works
Onsite
Open to
Advisory, Contract to hire
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A broadcast and streaming network · via Sarvat ERP Solutions
Migration of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2022 – Sep 2026 · 56 mo · Chennai · Media & Entertainment
Techno-Functional LeadRollout
A top-10 Indian pharma company
Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2017 – Nov 2021 · 55 mo · Chennai · Pharma & Life Sciences
Techno-Functional LeadMigration
A hotel and resorts group · via Sarvat ERP Solutions
Migration of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2012 – Jun 2016 · 53 mo · Chennai · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdiSQL / PL-SQL
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Higher EducationPharma & Life Sciences
LANGUAGES
TamilConversationalEnglishNative
ALSO WORKED ON
SAP

Credentials

1Z0-1054Pending review

Education

Doctorate · Business Administration
Bangalore University · 2012 · Full-time
AvailabilityIn 30 days
Notice period15 days
Rate₹53 LPA