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Isha Das

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Toronto, CanadaLeadEST (UTC-5)Advisory · Contract · Part timePermanent resident
Open to working in Toronto
Techno-Functional Lead with 21 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across telecom clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
21
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
30 days
Works
From home
Open to
Advisory, Contract, Part time
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A Gulf-based retail bank · via Quillfield Partners
Support / AMS of Oracle NetSuite CX for a Gulf-based retail bank, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2020 – Aug 2026 · 78 mo · Toronto · Banking & Financial Services
Techno-Functional LeadMigration
An international development NGO · via Orvane Consulting
Migration of Oracle NetSuite CX for an international development NGO, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2013 – Sep 2019 · 77 mo · Toronto · Non-profit
Techno-Functional LeadImplementation
An agri-commodities exporter · via Valecrest Technologies
Implementation of Oracle NetSuite CX for an agri-commodities exporter, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2006 – Oct 2012 · 82 mo · Toronto · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
SuiteScriptPower BI
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
AutomotiveTelecom
LANGUAGES
EnglishProfessionalPunjabiNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
ICAI (Chartered Accountancy) · 2007 · Full-time
AvailabilityNot looking
Notice period30 days
RateOn request