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Isha D'Souza

Delivery Manager | Oracle EBS CX | Field Service · Service Contracts · Delivery Manager · Techno-functional
Hyderabad, IndiaLeadIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen
Open to working in Hyderabad
Delivery Manager with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, Service Contracts. Delivered multiple full-cycle implementations across pharma & life sciences clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
12
years in Oracle
—
years in total
3
projects
₹42 LPA
annual
Seniority
Lead · Delivery Manager
Availability
In 60 days
Notice period
Serving notice
Works
Onsite
Open to
Contract to hire, Part time, Permanent
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerSupport / AMSLed
A private university group · via Sarvat ERP Solutions
Support / AMS of Oracle EBS CX for a private university group, covering Field Service, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS Service Contracts
Jun 2023 – Oct 2026 · 41 mo · Hyderabad · Higher Education
Delivery ManagerRollout
A broadcast and streaming network
Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS Service Contracts
May 2019 – Nov 2022 · 43 mo · Hyderabad · Media & Entertainment
Delivery ManagerImplementation
A global auto-components manufacturer · via Brightmoor Advisory
Implementation of Oracle EBS CX for a global auto-components manufacturer, covering Field Service, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS Service Contracts
Apr 2015 – Dec 2018 · 45 mo · Hyderabad · Manufacturing

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
EBS Field ServiceLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Higher EducationPharma & Life Sciences
LANGUAGES
EnglishNativeTeluguNative

Education

Doctorate · Commerce
IIM Bangalore · 2018 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
Rate₹42 LPA