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Isha Chen

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Kochi, IndiaLeadIST (UTC+5:30)Advisory · Contract to hireCitizen
Open to working in Pune · Kochi
Techno-Functional Lead with 12 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across manufacturing clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.
12
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Techno-Functional Lead
Availability
In 30 days
Notice period
15 days
Works
From home
Open to
Advisory, Contract to hire
Location
Kochi, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A defence electronics PSU · via Orvane Consulting
Migration of Oracle NetSuite CX for a defence electronics PSU, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2023 – Dec 2026 · 44 mo · Kochi · Aerospace & Defence
Techno-Functional LeadMigration
A Gulf-based retail bank · via Quillfield Partners
Migration of Oracle NetSuite CX for a Gulf-based retail bank, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2019 – Nov 2022 · 43 mo · Kochi · Banking & Financial Services
Techno-Functional LeadMigration
A top-10 Indian pharma company · via Tessaline Systems
Migration of Oracle NetSuite CX for a top-10 Indian pharma company, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2015 – Oct 2018 · 42 mo · Kochi · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
ExcelSuiteScript
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
ManufacturingProfessional Services
LANGUAGES
EnglishProfessionalMalayalamNative

Education

PG · Computer Applications
IIM Ahmedabad · 2012 · Full-time
AvailabilityIn 30 days
Notice period15 days
RateOn request