Isha Bansal

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Delivery Manager · Techno-functional

Dallas, United StatesLeadCST (UTC-6)ContractWork permit held

Open to working in Dallas · Remote · will relocate

Delivery Manager with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

USD 1,73,000 / yr

annual

Seniority: Lead · Delivery Manager
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerImplementationLed

A multi-specialty hospital chain · via Brightmoor Advisory

Implementation of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2022 – Oct 2026 · 55 mo · Dallas · Healthcare

Delivery ManagerRollout

An Indian steel and alloys group

Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2017 – Dec 2021 · 56 mo · Dallas · Manufacturing

Delivery ManagerSupport / AMS

An EPC infrastructure company · via Kestrelline Digital

Support / AMS of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2012 – Jul 2016 · 50 mo · Dallas · Construction & Engineering

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

EnglishNativeTeluguNative

ALSO WORKED ON

Infor

Education

Doctorate · Commerce

Christ University · 2014 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateUSD 1,73,000 / yr