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Imran Khan

Business Analyst | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Business Analyst · Functional
Amsterdam, NetherlandsConsultantCET (UTC+1)Advisory · Contract · Part timeWork permit held
Open to working in Amsterdam
Business Analyst with 4 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered implementations and rollouts across real estate clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
4
years in Oracle
—
years in total
2
projects
EUR 550 / day
day rate
Seniority
Consultant · Business Analyst
Availability
Not looking
Notice period
30 days
Works
From home
Open to
Advisory, Contract, Part time
Location
Amsterdam, Netherlands · CET (UTC+1)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystSupport / AMS
A government transport undertaking · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a government transport undertaking, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2025 – Nov 2026 · 18 mo · Amsterdam · Public Sector
Business AnalystAdvisory
A broadcast and streaming network
Advisory of Oracle Fusion CX for a broadcast and streaming network, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Mar 2023 – Jun 2024 · 16 mo · Amsterdam · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Redwood UXOIC
MODULES
Customer Data ManagementConfiguredLoyaltyImplementedKnowledge ManagementImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
Construction & EngineeringEnergy & UtilitiesReal Estate
LANGUAGES
DutchConversationalEnglishNative
ALSO WORKED ON
Salesforce

Credentials

1Z0-1054Pending review

Education

Bachelors · Finance
ICAI (Chartered Accountancy) · 2019 · Full-time
AvailabilityNot looking
Notice period30 days
RateEUR 550 / day