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Hemant Shukla

Delivery Manager | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Delivery Manager · Functional
São Paulo, BrazilLeadBRT (UTC-3)Advisory · Contract to hire · PermanentNot eligible
Open to working in São Paulo
Delivery Manager with 23 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
23
years in Oracle
—
years in total
3
projects
USD 1,69,000 / yr
annual
Seniority
Lead · Delivery Manager
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Advisory, Contract to hire, Permanent
Location
São Paulo, Brazil · BRT (UTC-3)
Work authorisation
Not eligible
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerAdvisoryLed
A 400-store retail chain
Advisory of Oracle Fusion CX for a 400-store retail chain, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2020 – Oct 2026 · 77 mo · São Paulo · Retail & CPG
Delivery ManagerRollout
A global auto-components manufacturer
Rollout of Oracle Fusion CX for a global auto-components manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2013 – Jun 2019 · 77 mo · São Paulo · Manufacturing
Delivery ManagerUpgrade
An international development NGO
Upgrade of Oracle Fusion CX for an international development NGO, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2006 – Sep 2012 · 78 mo · São Paulo · Non-profit

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Non-profitTelecom
LANGUAGES
PortugueseBasicEnglishNative

Credentials

1Z0-1054Pending review

Education

Diploma · Accounting
Visvesvaraya Technological University · 1996 · Full-time
AvailabilityAvailable now
Notice period15 days
RateUSD 1,69,000 / yr