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Hemant Sharma

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional
Abu Dhabi, United Arab EmiratesConsultantGST (UTC+4)Advisory · Contract to hireWork permit held
Open to working in Abu Dhabi
Functional Consultant with 5 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across retail & cpg clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
5
years in Oracle
—
years in total
2
projects
AED 2,72,000 / yr
annual
Seniority
Consultant · Functional Consultant
Availability
In 30 days
Notice period
15 days
Works
Hybrid
Open to
Advisory, Contract to hire
Location
Abu Dhabi, United Arab Emirates · GST (UTC+4)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantRollout
A third-party logistics provider
Rollout of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2025 – Sep 2026 · 20 mo · Abu Dhabi · Logistics
Functional ConsultantRollout
A Tier-1 private-sector bank
Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Dec 2024 · 23 mo · Abu Dhabi · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SOA SuiteWorkflow Builder
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
LogisticsRetail & CPG
LANGUAGES
EnglishNativeMalayalamNativeArabicBasicspeak/read

Credentials

1Z0-1054Pending review

Education

Bachelors · Business Administration
Mumbai University (Distance) · 2020 · Full-time
AvailabilityIn 30 days
Notice period15 days
RateAED 2,72,000 / yr