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Hemant Mukherjee

Programme Director | Oracle Fusion CX | B2C Service · Customer Data Management · Programme Director · Functional
Dublin, IrelandLeadGMT/ISTContract to hire · PermanentSponsorship required
Open to working in Dublin · Bengaluru
Programme Director with 24 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across media & entertainment clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
24
years in Oracle
—
years in total
3
projects
EUR 1,41,000 / yr
annual
Seniority
Lead · Programme Director
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Contract to hire, Permanent
Location
Dublin, Ireland · GMT/IST
Work authorisation
Sponsorship required
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorRolloutLed
A government transport undertaking
Rollout of Oracle Fusion CX for a government transport undertaking, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Feb 2019 – Nov 2026 · 94 mo · Dublin · Public Sector
Programme DirectorRollout
A listed IT services company
Rollout of Oracle Fusion CX for a listed IT services company, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Feb 2011 – Aug 2018 · 91 mo · Dublin · IT & Technology
Programme DirectorRollout
A multi-specialty hospital chain
Rollout of Oracle Fusion CX for a multi-specialty hospital chain, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Feb 2003 – Dec 2010 · 95 mo · Dublin · Healthcare

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Media & EntertainmentPharma & Life Sciences
LANGUAGES
HindiBasicEnglishNative

Education

Diploma · Finance
Nirma University · 1998 · Full-time
AvailabilityAvailable now
Notice period15 days
RateEUR 1,41,000 / yr