Hemant Kumar

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Kolkata, IndiaAssociateIST (UTC+5:30)Contract · Part timeCitizen

Open to working in Kolkata

Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across professional services clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.

years in Oracle

—

years in total

projects

₹5 LPA

annual

Seniority: Associate · Business Analyst
Availability: In 2 weeks
Notice period: Immediate
Works: Hybrid
Open to: Contract, Part time
Location: Kolkata, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystRollout

A global auto-components manufacturer · via Orvane Consulting

Rollout of Oracle EBS CX for a global auto-components manufacturer, covering Field Service, TeleSales, TeleService. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2026 – Jul 2026 · 6 mo · Kolkata · Manufacturing

Business AnalystImplementation

A hotel and resorts group · via Tessaline Systems

Implementation of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Sep 2025 · 8 mo · Kolkata · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA Suite

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelProfessional Services

LANGUAGES

HindiBasicEnglishNativeBengaliProfessionalspeak/read

Education

Diploma · Commerce

Anna University · 2017 · Full-time

AvailabilityIn 2 weeks

Notice periodImmediate

Rate₹5 LPA