Hemant Ansari

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Kolkata, IndiaAssociateIST (UTC+5:30)Advisory · ContractCitizen

Open to working in Kolkata

Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across non-profit clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.

years in Oracle

—

years in total

projects

₹5 LPA

annual

Seniority: Associate · Business Analyst
Availability: Not looking
Notice period: Immediate
Works: Hybrid
Open to: Advisory, Contract
Location: Kolkata, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystRollout

A government transport undertaking

Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2026 – Aug 2026 · 7 mo · Kolkata · Public Sector

Business AnalystRollout

A listed IT services company

Rollout of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Dec 2025 · 11 mo · Kolkata · IT & Technology

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Oracle Forms & ReportsODI

MODULES

EBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Non-profitTelecom

LANGUAGES

HindiBasicEnglishNativeBengaliProfessionalspeak/read

Education

Diploma · Supply Chain Management

SRM Institute of Science and Technology · 2016 · Part-time

AvailabilityNot looking

Notice periodImmediate

Rate₹5 LPA