Hemant Al-Hashimi

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional

Abu Dhabi, United Arab EmiratesConsultantGST (UTC+4)Advisory · ContractWork permit held

Open to working in Abu Dhabi

Functional Consultant with 5 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across higher education clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.

years in Oracle

—

years in total

projects

AED 2,59,000 / yr

annual

Seniority: Consultant · Functional Consultant
Availability: Not looking
Notice period: 60 days
Works: Hybrid
Open to: Advisory, Contract
Location: Abu Dhabi, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantRollout

A Tier-1 private-sector bank

Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Aug 2026 · 19 mo · Abu Dhabi · Banking & Financial Services

Functional ConsultantRollout

A national FMCG company

Rollout of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Sep 2024 · 20 mo · Abu Dhabi · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAF

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceHigher Education

LANGUAGES

EnglishNativeMalayalamNativeArabicBasicspeak/read

Education

Bachelors · Supply Chain Management

IIM Ahmedabad · 2016 · Part-time

AvailabilityNot looking

Notice period60 days

RateAED 2,59,000 / yr