Functional ConsultantSupport / AMS
A pan-India telecom operator · via Tessaline Systems
Support / AMS of Oracle Fusion CX for a pan-India telecom operator, covering Partner Relationship Management, Loyalty, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyKnowledge Management