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Harini Mishra

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Sydney, AustraliaConsultantAEST (UTC+10)Part timePermanent resident
Open to working in Sydney · Remote · will relocate
Techno-Functional Lead with 5 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
5
years in Oracle
—
years in total
2
projects
AUD 1,38,000 / yr
annual
Seniority
Consultant · Techno-Functional Lead
Availability
In 60 days
Notice period
60 days
Works
From home
Open to
Part time
Location
Sydney, Australia · AEST (UTC+10)
Work authorisation
Permanent resident
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadUpgrade
A broadcast and streaming network
Upgrade of Oracle Fusion CX for a broadcast and streaming network, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2025 – Jul 2026 · 19 mo · Sydney · Media & Entertainment
Techno-Functional LeadImplementation
A Tier-1 private-sector bank · via Kestrelline Digital
Implementation of Oracle Fusion CX for a Tier-1 private-sector bank, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2023 – Nov 2024 · 20 mo · Sydney · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Customer Data ManagementConfiguredLoyaltyImplementedB2C ServiceConfigured
PILLARS
CX
RELEASES
26.D
INDUSTRIES
Non-profit
LANGUAGES
HindiProfessionalEnglishProfessional

Education

Masters · Computer Applications
University of London · 2022 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateAUD 1,38,000 / yr