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Grace D'Souza

Enterprise Architect | Oracle Fusion CX | Sales · Live Experience · Intelligent Advisor · Enterprise Architect · Technical
Sydney, AustraliaLeadAEST (UTC+10)Permanent · ContractPermanent resident
Open to working in Sydney · Remote · will relocate
Enterprise Architect with 20 years of hands-on Oracle Fusion CX experience, specialising in Sales, Live Experience, Intelligent Advisor. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Builds integrations, reports and conversions with OIC, Visual Builder Studio, Excel. Notice period: 15 days.
20
years in Oracle
—
years in total
3
projects
AUD 2,79,000 / yr
annual
Seniority
Lead · Enterprise Architect
Availability
In 2 weeks
Notice period
15 days
Works
Not working
Open to
Permanent, Contract
Location
Sydney, Australia · AEST (UTC+10)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Enterprise ArchitectUpgradeLed
A third-party logistics provider
Upgrade of Oracle Fusion CX for a third-party logistics provider, covering Sales, Live Experience, Intelligent Advisor. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
SalesIntelligent AdvisorLive Experience
Apr 2021 – Jul 2026 · 64 mo · Sydney · Logistics
Enterprise ArchitectAdvisory
A 400-store retail chain
Advisory of Oracle Fusion CX for a 400-store retail chain, covering Sales, Live Experience, Intelligent Advisor. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
SalesIntelligent AdvisorLive Experience
Jun 2015 – Nov 2020 · 66 mo · Sydney · Retail & CPG
Enterprise ArchitectRollout
A Tier-1 private-sector bank
Rollout of Oracle Fusion CX for a Tier-1 private-sector bank, covering Sales, Live Experience, Intelligent Advisor. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
SalesIntelligent AdvisorLive Experience
Feb 2009 – Aug 2014 · 67 mo · Sydney · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder StudioExcelOTBIREST APIs
MODULES
SalesLedServiceLedIntelligent AdvisorLedLive ExperienceLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
Agriculture & FoodBanking & Financial ServicesIT & Technology
LANGUAGES
HindiBasicEnglishNative

Education

Secondary · Computer Science
Mumbai University (Distance) · 2002 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateAUD 2,79,000 / yr