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Fatima Shetty

Functional Consultant | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Functional Consultant · Functional
Melbourne, AustraliaSeniorAEST (UTC+10)Part time · PermanentWork permit held
Open to working in Melbourne
Functional Consultant with 10 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across public sector clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
10
years in Oracle
—
years in total
3
projects
AUD 2,08,000 / yr
annual
Seniority
Senior · Functional Consultant
Availability
In 60 days
Notice period
30 days
Works
From home
Open to
Part time, Permanent
Location
Melbourne, Australia · AEST (UTC+10)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantMigrationLed
A hotel and resorts group · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Feb 2024 – Dec 2026 · 35 mo · Melbourne · Hospitality & Travel
Functional ConsultantAdvisory
A commercial real-estate developer
Advisory of Oracle Fusion CX for a commercial real-estate developer, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2021 – Oct 2023 · 32 mo · Melbourne · Real Estate
Functional ConsultantImplementation
A global auto-components manufacturer · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a global auto-components manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2018 – Aug 2020 · 29 mo · Melbourne · Manufacturing

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedLoyaltyImplementedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
HealthcarePublic SectorReal Estate
LANGUAGES
TamilNativeEnglishNative

Credentials

1Z0-1054Reference verified

Education

PPG · Commerce
University of Calcutta · 2017 · Full-time
AvailabilityIn 60 days
Notice period30 days
RateAUD 2,08,000 / yr