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Fatima Goyal

Solution Architect | Oracle Fusion CX | Subscription Management · Partner Relationship Management · Knowledge Management · Solution Architect · Functional
Melbourne, AustraliaLeadAEST (UTC+10)Contract · Part timeWork permit held
Open to working in Melbourne
Solution Architect with 15 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, Knowledge Management. Delivered multiple full-cycle implementations across aerospace & defence clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
15
years in Oracle
—
years in total
3
projects
AUD 2,70,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Immediate
Works
From home
Open to
Contract, Part time
Location
Melbourne, Australia · AEST (UTC+10)
Work authorisation
Work permit held
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectMigrationLed
A national FMCG company · via Kestrelline Digital
Migration of Oracle Fusion CX for a national FMCG company, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
Feb 2022 – Jun 2026 · 53 mo · Melbourne · Retail & CPG
Solution ArchitectAdvisory
A hotel and resorts group
Advisory of Oracle Fusion CX for a hotel and resorts group, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
Mar 2017 – Jun 2021 · 52 mo · Melbourne · Hospitality & Travel
Solution ArchitectImplementation
A state power-distribution utility · via Kestrelline Digital
Implementation of Oracle Fusion CX for a state power-distribution utility, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
Apr 2012 – Jun 2016 · 51 mo · Melbourne · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Subscription ManagementLedPartner Relationship ManagementLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
Aerospace & DefenceBanking & Financial ServicesIT & Technology
LANGUAGES
TamilNativeEnglishNative

Education

PPG · Commerce
VIT Vellore · 2011 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
RateAUD 2,70,000 / yr