Faisal Pillai

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Techno-Functional Lead · Techno-functional

Milan, ItalyConsultantCET (UTC+1)PermanentWork permit held

Open to working in Milan · Remote · will relocate

Techno-Functional Lead with 7 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered implementations and rollouts across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

EUR 1,08,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: Available now
Notice period: 15 days
Works: From home
Open to: Permanent
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadUpgradeLed

A Gulf-based retail bank

Upgrade of Oracle Fusion CX for a Gulf-based retail bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jan 2025 – Jun 2026 · 18 mo · Milan · Banking & Financial Services

Techno-Functional LeadImplementation

A third-party logistics provider · via Sarvat ERP Solutions

Implementation of Oracle Fusion CX for a third-party logistics provider, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Apr 2023 – Dec 2024 · 21 mo · Milan · Logistics

Techno-Functional LeadUpgrade

A defence electronics PSU

Upgrade of Oracle Fusion CX for a defence electronics PSU, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jan 2021 – Nov 2022 · 23 mo · Milan · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Visual Builder StudioExcel

MODULES

Customer Data ManagementLedLoyaltyImplementedIncentive CompensationImplementedB2C ServiceLed

PILLARS

RELEASES

26.D

INDUSTRIES

Higher Education

LANGUAGES

ItalianBasicEnglishProfessional

Credentials

1Z0-1054Reference verified

Education

Bachelors · Computer Applications

Amity University · 2015 · Full-time

AvailabilityAvailable now

Notice period15 days

RateEUR 1,08,000 / yr