Faisal Garcia

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Customer Data Management · Techno-Functional Lead · Techno-functional

Singapore, SingaporeConsultantSGT (UTC+8)Advisory · Contract to hire · PermanentWork permit held

Open to working in Bengaluru · Singapore

Techno-Functional Lead with 7 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered implementations and rollouts across energy & utilities clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

SGD 1,36,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: Available now
Notice period: 15 days
Works: From home
Open to: Advisory, Contract to hire, Permanent
Location: Singapore, Singapore · SGT (UTC+8)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisoryLed

A pan-India telecom operator

Advisory of Oracle Fusion CX for a pan-India telecom operator, covering B2C Service, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Mar 2025 – Jul 2026 · 17 mo · Singapore · Telecom

Techno-Functional LeadImplementation

A commercial real-estate developer · via Aurenza Global Services

Implementation of Oracle Fusion CX for a commercial real-estate developer, covering B2C Service, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Apr 2023 – Jul 2024 · 16 mo · Singapore · Real Estate

Techno-Functional LeadRollout

A private university group

Rollout of Oracle Fusion CX for a private university group, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

May 2021 – Jul 2022 · 15 mo · Singapore · Higher Education

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIsGroovy

MODULES

Customer Data ManagementLedB2C ServiceImplemented

PILLARS

RELEASES

26.D26.C26.B26.A

INDUSTRIES

Energy & Utilities

LANGUAGES

TamilBasicMandarinNativeEnglishProfessionalspeak/read

Education

Bachelors · Computer Applications

IIT Bombay · 2018 · Full-time

AvailabilityAvailable now

Notice period15 days

RateSGD 1,36,000 / yr