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Emily Fernandes

Delivery Manager | Oracle Fusion CX | Sales · Incentive Compensation · B2C Service · Delivery Manager · Functional
Toronto, CanadaLeadEST (UTC-5)Advisory · Contract · Contract to hirePermanent resident
Open to working in Toronto
Delivery Manager with 15 years of hands-on Oracle Fusion CX experience, specialising in Sales, Incentive Compensation, B2C Service. Delivered multiple full-cycle implementations across aerospace & defence clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
15
years in Oracle
—
years in total
3
projects
CAD 1,97,000 / yr
annual
Seniority
Lead · Delivery Manager
Availability
In 30 days
Notice period
Serving notice
Works
From home
Open to
Advisory, Contract, Contract to hire
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerSupport / AMSLed
A national FMCG company · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for a national FMCG company, covering Sales, Incentive Compensation, B2C Service. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
SalesIncentive CompensationB2C Service
Jun 2022 – Oct 2026 · 53 mo · Toronto · Retail & CPG
Delivery ManagerAdvisory
A state power-distribution utility
Advisory of Oracle Fusion CX for a state power-distribution utility, covering Sales, Incentive Compensation, B2C Service. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
SalesIncentive CompensationB2C Service
Mar 2017 – Aug 2021 · 54 mo · Toronto · Energy & Utilities
Delivery ManagerSupport / AMS
A third-party logistics provider · via Sarvat ERP Solutions
Support / AMS of Oracle Fusion CX for a third-party logistics provider, covering Sales, Incentive Compensation, B2C Service. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
SalesIncentive CompensationB2C Service
Jun 2012 – Jun 2016 · 49 mo · Toronto · Logistics

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
SalesLedServiceLedIntelligent AdvisorLedLive ExperienceLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
Aerospace & DefenceBanking & Financial ServicesIT & Technology
LANGUAGES
EnglishNativePunjabiNative

Education

PPG · Accounting
Osmania University · 2012 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
RateCAD 1,97,000 / yr