Divya Singh

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Milan, ItalyAssociateCET (UTC+1)ContractWork permit held

Open to working in Milan · Remote · will relocate

Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

EUR 50,000 / yr

annual

Seniority: Associate · Business Analyst
Availability: In 2 weeks
Notice period: 15 days
Works: Hybrid
Open to: Contract
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade

A 400-store retail chain

Upgrade of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Dec 2026 · 9 mo · Milan · Retail & CPG

Business AnalystRollout

A state power-distribution utility

Rollout of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Sep 2025 · 8 mo · Milan · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

BI PublisherOAF

MODULES

ExpensesSupportedEBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

CXERP

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

ItalianBasicEnglishNative

Education

Diploma · Commerce

Mumbai University (Distance) · 2020 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateEUR 50,000 / yr