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Divya Sethi

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Sydney, AustraliaLeadAEST (UTC+10)PermanentPermanent resident
Open to working in Sydney · Remote · will relocate
Solution Architect with 21 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across healthcare clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
21
years in Oracle
—
years in total
3
projects
AUD 2,61,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Permanent
Location
Sydney, Australia · AEST (UTC+10)
Work authorisation
Permanent resident
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
An EPC infrastructure company
Upgrade of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2020 – Aug 2026 · 77 mo · Sydney · Construction & Engineering
Solution ArchitectRollout
An Indian steel and alloys group
Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2013 – Jul 2019 · 78 mo · Sydney · Manufacturing
Solution ArchitectAdvisory
A multi-specialty hospital chain
Advisory of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2006 – Jun 2012 · 73 mo · Sydney · Healthcare

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SOA SuiteWorkflow Builder
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
HealthcareReal Estate
LANGUAGES
HindiBasicEnglishNative

Education

Diploma · Supply Chain Management
NIT Trichy · 1999 · Part-time
AvailabilityAvailable now
Notice period15 days
RateAUD 2,61,000 / yr