Fusora
JobsCompaniesTalentModulesSalary Insights
Join free
Back to the profiles list
DR

Divya Rao

Business Analyst | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Business Analyst · Functional
Pune, IndiaConsultantIST (UTC+5:30)ContractCitizen
Open to working in Remote · Pune · will relocate
Business Analyst with 5 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
5
years in Oracle
—
years in total
2
projects
On request
expected pay
Seniority
Consultant · Business Analyst
Availability
In 2 weeks
Notice period
15 days
Works
From home
Open to
Contract
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade
A government transport undertaking
Upgrade of Oracle Fusion CX for a government transport undertaking, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2025 – Nov 2026 · 23 mo · Pune · Public Sector
Business AnalystMigration
A broadcast and streaming network · via Sarvat ERP Solutions
Migration of Oracle Fusion CX for a broadcast and streaming network, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Feb 2023 – Dec 2024 · 23 mo · Pune · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OIC
MODULES
Customer Data ManagementConfiguredLoyaltyImplementedKnowledge ManagementImplementedB2C ServiceConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
MarathiProfessionalEnglishProfessional

Education

Diploma · Finance
University of Pune · 2017 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateOn request