Divya Krishnan

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional

São Paulo, BrazilConsultantBRT (UTC-3)Advisory · Contract to hire · PermanentNot eligible

Open to working in São Paulo

Solution Architect with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across banking & financial services clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

USD 1,61,000 / yr

annual

Seniority: Consultant · Solution Architect
Availability: Available now
Notice period: 15 days
Works: Hybrid
Open to: Advisory, Contract to hire, Permanent
Location: São Paulo, Brazil · BRT (UTC-3)
Work authorisation: Not eligible

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed

A government transport undertaking

Advisory of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Nov 2026 · 18 mo · São Paulo · Public Sector

Solution ArchitectRollout

A broadcast and streaming network

Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Sep 2024 · 20 mo · São Paulo · Media & Entertainment

Solution ArchitectUpgrade

A Gulf-based retail bank

Upgrade of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2021 – Jul 2022 · 16 mo · São Paulo · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SOA SuiteWorkflow Builder

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

PortugueseBasicEnglishNative

Education

Diploma · Finance

VIT Vellore · 2014 · Full-time

AvailabilityAvailable now

Notice period15 days

RateUSD 1,61,000 / yr