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DH

Divya Hegde

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Bhubaneswar, IndiaSeniorIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen
Open to working in Bhubaneswar
Solution Architect with 10 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across automotive clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
10
years in Oracle
—
years in total
3
projects
₹20 LPA
annual
Seniority
Senior · Solution Architect
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Advisory, Contract to hire, Permanent
Location
Bhubaneswar, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 7 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
A Tier-1 private-sector bank
Advisory of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2024 – Nov 2026 · 30 mo · Bhubaneswar · Banking & Financial Services
Solution ArchitectRollout
A Big-Four advisory practice
Rollout of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2021 – Jun 2023 · 29 mo · Bhubaneswar · Professional Services
Solution ArchitectUpgrade
A broadcast and streaming network
Upgrade of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2018 – Aug 2020 · 29 mo · Bhubaneswar · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODI
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveManufacturing
LANGUAGES
HindiProfessionalOdiaNativeEnglishNativespeak/read

Education

Bachelors · Finance
ICAI (Chartered Accountancy) · 2014 · Full-time
AvailabilityAvailable now
Notice period15 days
Rate₹20 LPA