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Divya Fernandes

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Sydney, AustraliaLeadAEST (UTC+10)Contract to hirePermanent resident
Open to working in Sydney · Remote · will relocate
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
14
years in Oracle
—
years in total
3
projects
AUD 2,48,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
In 30 days
Notice period
30 days
Works
Hybrid
Open to
Contract to hire
Location
Sydney, Australia · AEST (UTC+10)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A 400-store retail chain
Upgrade of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2023 – Jul 2026 · 40 mo · Sydney · Retail & CPG
Solution ArchitectRollout
A state power-distribution utility
Rollout of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Nov 2022 · 46 mo · Sydney · Energy & Utilities
Solution ArchitectAdvisory
A Big-Four advisory practice
Advisory of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2015 – Aug 2018 · 39 mo · Sydney · Professional Services

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAF
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiBasicEnglishNative

Education

Diploma · Human Resources
Nirma University · 2007 · Full-time
AvailabilityIn 30 days
Notice period30 days
RateAUD 2,48,000 / yr