Dhruv Thomas

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Ahmedabad, IndiaAssociateIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen

Open to working in Ahmedabad

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across public sector clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

₹4 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 30 days
Notice period: Serving notice
Works: Onsite
Open to: Advisory, Contract, Contract to hire
Location: Ahmedabad, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

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Projects and implementations

Support Analyst (AMS)Support / AMS

A two-wheeler manufacturer · via Ledgerkraft Consulting

Support / AMS of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2026 – Aug 2026 · 3 mo · Ahmedabad · Automotive

Support Analyst (AMS)Rollout

A commercial real-estate developer

Rollout of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Oct 2025 · 6 mo · Ahmedabad · Real Estate

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

GujaratiNativeEnglishNative

Credentials

1Z0-1054Reference verified

Education

PG · Computer Applications

Symbiosis International University · 2024 · Full-time

AvailabilityIn 30 days

Notice periodServing notice

Rate₹4 LPA