Dhruv Thomas

Support Analyst (AMS) | Oracle Fusion CX | Sales · Live Experience · Intelligent Advisor · Support Analyst (AMS) · Techno-functional

Johannesburg, South AfricaAssociateSAST (UTC+2)Advisory · ContractCitizen

Open to working in Johannesburg

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Sales, Live Experience, Intelligent Advisor. Delivered support and enhancement work across logistics clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

USD 75,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory, Contract
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A listed IT services company · via Brightmoor Advisory

Migration of Oracle Fusion CX for a listed IT services company, covering Sales, Live Experience, Intelligent Advisor. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

SalesIntelligent AdvisorLive Experience

Feb 2026 – Sep 2026 · 8 mo · Johannesburg · IT & Technology

Support Analyst (AMS)Rollout

A listed IT services company

Rollout of Oracle Fusion CX for a listed IT services company, covering Sales, Live Experience, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

SalesIntelligent AdvisorLive Experience

May 2025 – Oct 2025 · 6 mo · Johannesburg · IT & Technology

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

ExcelOTBIREST APIs

MODULES

SalesSupportedIntelligent AdvisorSupportedLive ExperienceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Document verified

Education

PG · Business Administration

University of Pune · 2023 · Full-time

AvailabilityNot looking

Notice period90 days

RateUSD 75,000 / yr