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Dhruv Rao

Solution Architect | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Solution Architect · Techno-functional
Dubai, United Arab EmiratesLeadGST (UTC+4)ContractWork permit held
Open to working in Remote · Dubai · will relocate
Solution Architect with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
12
years in Oracle
—
years in total
3
projects
AED 3,70,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation
Work permit held
Profile updated 2 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectImplementationLed
A private university group · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a private university group, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2023 – Nov 2026 · 44 mo · Dubai · Higher Education
Solution ArchitectRollout
A Tier-1 private-sector bank
Rollout of Oracle Fusion CX for a Tier-1 private-sector bank, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2019 – Jun 2022 · 38 mo · Dubai · Banking & Financial Services
Solution ArchitectSupport / AMS
A government transport undertaking · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for a government transport undertaking, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2015 – Aug 2018 · 39 mo · Dubai · Public Sector

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcelOTBI
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
HindiConversationalEnglishNative
ALSO WORKED ON
Tally

Education

Doctorate · Information Technology
Manipal Academy of Higher Education · 2019 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateAED 3,70,000 / yr