Dhruv Rao

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Delivery Manager · Techno-functional

Johannesburg, South AfricaLeadSAST (UTC+2)Advisory · ContractCitizen

Open to working in Johannesburg

Delivery Manager with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across hospitality & travel clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,96,000 / yr

annual

Seniority: Lead · Delivery Manager
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerMigrationLed

A multi-specialty hospital chain · via Ledgerkraft Consulting

Migration of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Oct 2026 · 45 mo · Johannesburg · Healthcare

Delivery ManagerRollout

A pan-India telecom operator

Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2019 – Jun 2022 · 38 mo · Johannesburg · Telecom

Delivery ManagerMigration

A global auto-components manufacturer · via Ledgerkraft Consulting

Migration of Oracle EBS CX for a global auto-components manufacturer, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2015 – Sep 2018 · 44 mo · Johannesburg · Manufacturing

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

HindiConversationalEnglishNative

Education

Doctorate · Commerce

Heriot-Watt University Dubai · 2015 · Full-time

AvailabilityNot looking

Notice period30 days

RateUSD 1,96,000 / yr