Dhruv Nair

Support Analyst (AMS) | Oracle EBS CX | Field Service · Service Contracts · Order Management · Support Analyst (AMS) · Techno-functional

Gurugram, IndiaAssociateIST (UTC+5:30)Contract to hireCitizen

Open to working in Remote · Gurugram · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, Service Contracts, Order Management. Delivered support and enhancement work across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A commercial real-estate developer · via Brightmoor Advisory

Implementation of Oracle EBS CX for a commercial real-estate developer, covering Field Service, Service Contracts, Order Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Order ManagementEBS Field ServiceEBS Service Contracts

Apr 2026 – Jul 2026 · 4 mo · Gurugram · Real Estate

Support Analyst (AMS)Rollout

A defence electronics PSU

Rollout of Oracle EBS CX for a defence electronics PSU, covering Field Service, Service Contracts, Order Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Order ManagementEBS Field ServiceEBS Service Contracts

May 2025 – Nov 2025 · 7 mo · Gurugram · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

Oracle Forms & ReportsODIBI Publisher

MODULES

Order ManagementConfiguredEBS Field ServiceConfiguredEBS Service ContractsSupported

PILLARS

CXSCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

HindiConversationalEnglishNative

ALSO WORKED ON

Sage

Education

Doctorate · Computer Applications

Mumbai University (Distance) · 2025 · Full-time

AvailabilityIn 30 days

Notice period30 days

Rate₹6 LPA