Dhruv Mathew

Delivery Manager | Oracle Fusion CX | Sales · Live Experience · Service · Delivery Manager · Techno-functional

Kuala Lumpur, MalaysiaLeadMYT (UTC+8)Part timeWork permit held

Open to working in Remote · Kuala Lumpur · will relocate

Delivery Manager with 17 years of hands-on Oracle Fusion CX experience, specialising in Sales, Live Experience, Service. Delivered multiple full-cycle implementations across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

USD 1,73,000 / yr

annual

Seniority: Lead · Delivery Manager
Availability: In 60 days
Notice period: 60 days
Works: Onsite
Open to: Part time
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerImplementationLed

A commercial real-estate developer · via Ledgerkraft Consulting

Implementation of Oracle Fusion CX for a commercial real-estate developer, covering Sales, Live Experience, Service. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

SalesServiceLive Experience

Apr 2022 – Oct 2026 · 55 mo · Kuala Lumpur · Real Estate

Delivery ManagerRollout

A defence electronics PSU

Rollout of Oracle Fusion CX for a defence electronics PSU, covering Sales, Live Experience, Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

SalesServiceLive Experience

May 2017 – Jul 2021 · 51 mo · Kuala Lumpur · Aerospace & Defence

Delivery ManagerSupport / AMS

A hotel and resorts group · via Brightmoor Advisory

Support / AMS of Oracle Fusion CX for a hotel and resorts group, covering Sales, Live Experience, Service. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

SalesServiceLive Experience

Jun 2012 – Nov 2016 · 54 mo · Kuala Lumpur · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OTBIREST APIsGroovy

MODULES

SalesLedServiceLedLive ExperienceLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

TamilConversationalEnglishNative

ALSO WORKED ON

Microsoft Dynamics

Credentials

1Z0-1054Pending review

Education

Doctorate · Commerce

University of London · 2014 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateUSD 1,73,000 / yr