Dhruv Khan

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional

Mexico City, MexicoLeadCST (UTC-6)ContractCitizen

Open to working in Mexico City · Remote · will relocate

Techno-Functional Lead with 17 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across aerospace & defence clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Lead · Techno-Functional Lead
Availability: In 2 weeks
Notice period: 15 days
Works: From home
Open to: Contract
Location: Mexico City, Mexico · CST (UTC-6)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A listed IT services company · via Quillfield Partners

Implementation of Oracle NetSuite CX for a listed IT services company, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2022 – Jun 2026 · 54 mo · Mexico City · IT & Technology

Techno-Functional LeadMigration

A listed IT services company · via Quillfield Partners

Migration of Oracle NetSuite CX for a listed IT services company, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2017 – Nov 2021 · 55 mo · Mexico City · IT & Technology

Techno-Functional LeadSupport / AMS

A listed IT services company · via Quillfield Partners

Support / AMS of Oracle NetSuite CX for a listed IT services company, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2012 – Sep 2016 · 55 mo · Mexico City · IT & Technology

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

REST APIsExcel

MODULES

NetSuite CRMLedSuiteCommerceLed

PILLARS

INDUSTRIES

Aerospace & DefenceBanking & Financial Services

LANGUAGES

EnglishProfessionalSpanishNative

ALSO WORKED ON

Tally

Education

PG · Computer Applications

Delhi University · 2009 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateOn request