Dhruv Kapoor

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Paris, FranceLeadCET (UTC+1)Advisory · Contract · Part timeWork permit held

Open to working in Paris

Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across pharma & life sciences clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

EUR 1,30,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract, Part time
Location: Paris, France · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 2 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed

A broadcast and streaming network · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2022 – Jul 2026 · 50 mo · Paris · Media & Entertainment

Techno-Functional LeadRollout

A private university group

Rollout of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2017 – Oct 2021 · 54 mo · Paris · Higher Education

Techno-Functional LeadImplementation

A national FMCG company · via Ledgerkraft Consulting

Implementation of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2012 – Jun 2016 · 51 mo · Paris · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

FrenchConversationalEnglishNative

Education

Doctorate · Computer Applications

University of Mumbai · 2014 · Full-time

AvailabilityNot looking

Notice period30 days

RateEUR 1,30,000 / yr