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DG

Dhruv Ghosh

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Learning Management · Customer Data Management · Techno-Functional Lead · Techno-functional
Amsterdam, NetherlandsConsultantCET (UTC+1)Contract · Part time · PermanentWork permit held
Open to working in Amsterdam
Techno-Functional Lead with 6 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Learning Management, Customer Data Management. Delivered implementations and rollouts across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
6
years in Oracle
—
years in total
3
projects
EUR 78,000 / yr
annual
Seniority
Consultant · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Serving notice
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Amsterdam, Netherlands · CET (UTC+1)
Work authorisation
Work permit held
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS
A Gulf-based retail bank · via Valecrest Technologies
Support / AMS of Oracle Fusion CX for a Gulf-based retail bank, covering Loyalty, Learning Management, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPS Learning ManagementLoyalty
Mar 2025 – Jul 2026 · 17 mo · Amsterdam · Banking & Financial Services
Techno-Functional LeadMigration
A national FMCG company · via Orvane Consulting
Migration of Oracle Fusion CX for a national FMCG company, covering Loyalty, Learning Management, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPS Learning ManagementLoyalty
May 2023 – Aug 2024 · 16 mo · Amsterdam · Retail & CPG
Techno-Functional LeadImplementation
A state power-distribution utility · via Quillfield Partners
Implementation of Oracle Fusion CX for a state power-distribution utility, covering Loyalty, Learning Management, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPS Learning ManagementLoyalty
Jan 2021 – Sep 2022 · 21 mo · Amsterdam · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
Fusion CloudPeopleSoft
TECHNICAL STACK
Visual Builder StudioExcelOTBIREST APIs
MODULES
Customer Data ManagementConfiguredPS Learning ManagementImplementedLoyaltyConfigured
PILLARS
CXHCM
RELEASES
26.D26.C26.B
INDUSTRIES
Hospitality & TravelRetail & CPG
LANGUAGES
DutchNativeEnglishProfessional

Education

Doctorate · Computer Applications
Anna University · 2023 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateEUR 78,000 / yr