Dhruv Deshpande

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Intelligent Advisor · Support Analyst (AMS) · Techno-functional

Johannesburg, South AfricaConsultantSAST (UTC+2)Advisory · ContractCitizen

Open to working in Johannesburg · Hyderabad

Support Analyst (AMS) with 6 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Intelligent Advisor. Delivered implementations and rollouts across it & technology clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,18,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A private university group · via Orvane Consulting

Migration of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Intelligent AdvisorIncentive CompensationB2C Service

May 2025 – Nov 2026 · 19 mo · Johannesburg · Higher Education

Support Analyst (AMS)Migration

A Tier-1 private-sector bank · via Tessaline Systems

Migration of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Intelligent AdvisorIncentive CompensationB2C Service

May 2023 – Sep 2024 · 17 mo · Johannesburg · Banking & Financial Services

Support Analyst (AMS)Migration

A government transport undertaking · via Valecrest Technologies

Migration of Oracle Fusion CX for a government transport undertaking, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Intelligent AdvisorIncentive CompensationB2C Service

May 2021 – Jul 2022 · 15 mo · Johannesburg · Public Sector

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOICVisual Builder Studio

MODULES

Customer Data ManagementImplementedIntelligent AdvisorConfiguredIncentive CompensationConfiguredB2C ServiceImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

HindiNativeEnglishProfessional

Education

Doctorate · Information Technology

University of Calcutta · 2024 · Full-time

AvailabilityNot looking

Notice period30 days

RateUSD 1,18,000 / yr