Dhruv D'Souza

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Customer Data Management · Techno-Functional Lead · Techno-functional

Chennai, IndiaConsultantIST (UTC+5:30)Contract to hire · PermanentCitizen

Open to working in Bengaluru · Chennai

Techno-Functional Lead with 4 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered implementations and rollouts across it & technology clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹7,25,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Contract to hire, Permanent
Location: Chennai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigration

A multi-specialty hospital chain · via Aurenza Global Services

Migration of Oracle Fusion CX for a multi-specialty hospital chain, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Feb 2025 – Jun 2026 · 17 mo · Chennai · Healthcare

Techno-Functional LeadRollout

A pan-India telecom operator

Rollout of Oracle Fusion CX for a pan-India telecom operator, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

May 2023 – Sep 2024 · 17 mo · Chennai · Telecom

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder StudioExcel

MODULES

Customer Data ManagementConfiguredB2C ServiceImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

TamilConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

Savitribai Phule Pune University · 2026 · Full-time

AvailabilityAvailable now

Notice periodImmediate

Rate₹7,25,000 / yr