Dhruv Ansari

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Dubai, United Arab EmiratesConsultantGST (UTC+4)PermanentWork permit held

Open to working in Bengaluru · Remote · Dubai · will relocate

Support Analyst (AMS) with 6 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered implementations and rollouts across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Consultant · Support Analyst (AMS)
Availability: Available now
Notice period: Immediate
Works: From home
Open to: Permanent
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A Gulf-based retail bank · via Orvane Consulting

Implementation of Oracle NetSuite CX for a Gulf-based retail bank, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2025 – Nov 2026 · 23 mo · Dubai · Banking & Financial Services

Support Analyst (AMS)Migration

A national FMCG company · via Orvane Consulting

Migration of Oracle NetSuite CX for a national FMCG company, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2023 – Jun 2024 · 14 mo · Dubai · Retail & CPG

Support Analyst (AMS)Support / AMS

A state power-distribution utility · via Orvane Consulting

Support / AMS of Oracle NetSuite CX for a state power-distribution utility, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2021 – Aug 2022 · 18 mo · Dubai · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

ExcelSuiteScript

MODULES

NetSuite CRMImplementedSuiteCommerceConfigured

PILLARS

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

HindiNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Doctorate · Information Technology

Nirma University · 2025 · Full-time

AvailabilityAvailable now

Notice periodImmediate

RateOn request