Deepak Banerjee

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Support Analyst (AMS) · Techno-functional

Vadodara, IndiaConsultantIST (UTC+5:30)AdvisoryCitizen

Open to working in Remote · Vadodara · will relocate

Support Analyst (AMS) with 5 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered implementations and rollouts across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹11 LPA

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: Immediate
Works: From home
Open to: Advisory
Location: Vadodara, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Upgrade

A global auto-components manufacturer

Upgrade of Oracle Fusion CX for a global auto-components manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jan 2025 – Nov 2026 · 23 mo · Vadodara · Manufacturing

Support Analyst (AMS)Implementation

A two-wheeler manufacturer · via Ledgerkraft Consulting

Implementation of Oracle Fusion CX for a two-wheeler manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Apr 2023 – Oct 2024 · 19 mo · Vadodara · Automotive

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UX

MODULES

Customer Data ManagementImplementedIntelligent AdvisorConfiguredLive ExperienceImplementedLoyaltyConfiguredIncentive CompensationConfiguredB2C ServiceImplemented

PILLARS

RELEASES

26.D

INDUSTRIES

Non-profit

LANGUAGES

GujaratiProfessionalHindiNativeEnglishProfessionalspeak/read

Education

Masters · Information Technology

Visvesvaraya Technological University · 2018 · Correspondence

AvailabilityNot looking

Notice periodImmediate

Rate₹11 LPA