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Chetan Thomas

Solution Architect | Oracle Fusion CX | Sales · Incentive Compensation · B2C Service · Solution Architect · Functional
Hyderabad, IndiaLeadIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen
Open to working in Hyderabad
Solution Architect with 12 years of hands-on Oracle Fusion CX experience, specialising in Sales, Incentive Compensation, B2C Service. Delivered multiple full-cycle implementations across telecom clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
12
years in Oracle
—
years in total
3
projects
₹11,00,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Available now
Notice period
Immediate
Works
From home
Open to
Advisory, Contract to hire, Permanent
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectSupport / AMSLed
A multi-specialty hospital chain · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for a multi-specialty hospital chain, covering Sales, Incentive Compensation, B2C Service. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
SalesIncentive CompensationB2C Service
Jun 2023 – Aug 2026 · 39 mo · Hyderabad · Healthcare
Solution ArchitectAdvisory
A defence electronics PSU
Advisory of Oracle Fusion CX for a defence electronics PSU, covering Sales, Incentive Compensation, B2C Service. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
SalesIncentive CompensationB2C Service
Mar 2019 – Dec 2022 · 46 mo · Hyderabad · Aerospace & Defence
Solution ArchitectSupport / AMS
A Gulf-based retail bank · via Aurenza Global Services
Support / AMS of Oracle Fusion CX for a Gulf-based retail bank, covering Sales, Incentive Compensation, B2C Service. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
SalesIncentive CompensationB2C Service
Jun 2015 – Sep 2018 · 40 mo · Hyderabad · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
SalesLedIntelligent AdvisorLedLive ExperienceLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
AutomotiveManufacturingTelecom
LANGUAGES
EnglishNativeTeluguNative

Education

Bachelors · Supply Chain Management
NMIMS · 2011 · Full-time
AvailabilityAvailable now
Notice periodImmediate
Rate₹11,00,000 / yr