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Chetan Shah

Functional Consultant | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Functional Consultant · Functional
Pune, IndiaSeniorIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen
Open to working in Pune
Functional Consultant with 11 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across logistics clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
11
years in Oracle
—
years in total
3
projects
₹22 LPA
annual
Seniority
Senior · Functional Consultant
Availability
In 60 days
Notice period
Serving notice
Works
From home
Open to
Contract to hire, Part time, Permanent
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 7 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantSupport / AMSLed
A listed IT services company · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a listed IT services company, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2024 – Sep 2026 · 28 mo · Pune · IT & Technology
Functional ConsultantAdvisory
A Gulf-based retail bank
Advisory of Oracle Fusion CX for a Gulf-based retail bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Mar 2021 – Nov 2023 · 33 mo · Pune · Banking & Financial Services
Functional ConsultantSupport / AMS
A government transport undertaking · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a government transport undertaking, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2018 – Jun 2020 · 25 mo · Pune · Public Sector

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Customer Data ManagementImplementedLoyaltyLedIncentive CompensationLedKnowledge ManagementLedB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
LogisticsMedia & EntertainmentPharma & Life Sciences
LANGUAGES
MarathiNativeEnglishNative

Education

PPG · Business Administration
Manipal Academy of Higher Education · 2013 · Part-time
AvailabilityIn 60 days
Notice periodServing notice
Rate₹22 LPA