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Bhavna Wilson

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Toronto, CanadaLeadEST (UTC-5)Contract to hire · Part time · PermanentPermanent resident
Open to working in Toronto · London
Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across it & technology clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
17
years in Oracle
—
years in total
3
projects
CAD 2,39,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 60 days
Notice period
Serving notice
Works
Onsite
Open to
Contract to hire, Part time, Permanent
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A Gulf-based retail bank · via Aurenza Global Services
Support / AMS of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2022 – Jul 2026 · 50 mo · Toronto · Banking & Financial Services
Techno-Functional LeadRollout
A Big-Four advisory practice
Rollout of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2017 – Jun 2021 · 50 mo · Toronto · Professional Services
Techno-Functional LeadImplementation
A hotel and resorts group · via Brightmoor Advisory
Implementation of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2012 – Dec 2016 · 57 mo · Toronto · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SOA SuiteWorkflow BuilderOracle Forms & Reports
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Agriculture & FoodIT & Technology
LANGUAGES
EnglishNativePunjabiNative
ALSO WORKED ON
Infor

Education

Doctorate · Computer Applications
Gujarat University · 2012 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
RateCAD 2,39,000 / yr