Bhavna Thomas

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Chennai, IndiaSeniorIST (UTC+5:30)Contract to hire · PermanentCitizen

Open to working in Chennai

Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across public sector clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹8,59,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Contract to hire, Permanent
Location: Chennai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 7 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed

A third-party logistics provider · via Ledgerkraft Consulting

Migration of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2024 – Jul 2026 · 30 mo · Chennai · Logistics

Techno-Functional LeadRollout

A third-party logistics provider

Rollout of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Aug 2023 · 28 mo · Chennai · Logistics

Techno-Functional LeadMigration

A third-party logistics provider · via Aurenza Global Services

Migration of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2018 – Sep 2020 · 32 mo · Chennai · Logistics

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

TamilNativeEnglishNative

Education

PG · Computer Applications

Gujarat University · 2015 · Executive

AvailabilityAvailable now

Notice periodImmediate

Rate₹8,59,000 / yr