Bhavna Srivastava

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Support Analyst (AMS) · Techno-functional

Amsterdam, NetherlandsConsultantCET (UTC+1)Advisory · Contract to hire · PermanentWork permit held

Open to working in Amsterdam

Support Analyst (AMS) with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered implementations and rollouts across construction & engineering clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

EUR 76,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Amsterdam, Netherlands · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A listed IT services company · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Jun 2025 – Nov 2026 · 18 mo · Amsterdam · IT & Technology

Support Analyst (AMS)Rollout

A broadcast and streaming network

Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

May 2023 – Jun 2024 · 14 mo · Amsterdam · Media & Entertainment

Support Analyst (AMS)Implementation

A Tier-1 private-sector bank · via Aurenza Global Services

Implementation of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Apr 2021 – Aug 2022 · 17 mo · Amsterdam · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

DutchNativeEnglishNative

Education

PG · Information Technology

Manipal Academy of Higher Education · 2017 · Full-time

AvailabilityAvailable now

Notice periodImmediate

RateEUR 76,000 / yr