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Bhavna Gokhale

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Ahmedabad, IndiaSeniorIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Ahmedabad
Techno-Functional Lead with 11 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
11
years in Oracle
—
years in total
3
projects
₹26 LPA
annual
Seniority
Senior · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Serving notice
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Ahmedabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A multi-specialty hospital chain · via Ledgerkraft Consulting
Support / AMS of Oracle Fusion CX for a multi-specialty hospital chain, covering Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Jun 2024 – Sep 2026 · 28 mo · Ahmedabad · Healthcare
Techno-Functional LeadRollout
A listed IT services company
Rollout of Oracle Fusion CX for a listed IT services company, covering Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
May 2021 – Jun 2023 · 26 mo · Ahmedabad · IT & Technology
Techno-Functional LeadImplementation
A government transport undertaking · via Kestrelline Digital
Implementation of Oracle Fusion CX for a government transport undertaking, covering Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Apr 2018 – Oct 2020 · 31 mo · Ahmedabad · Public Sector

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UXOIC
MODULES
Customer Data ManagementImplementedLoyaltyLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Hospitality & TravelRetail & CPG
LANGUAGES
GujaratiConversationalEnglishNative
ALSO WORKED ON
Epicor

Education

Doctorate · Business Administration
University of Mumbai · 2018 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹26 LPA